Forgotten your password for the tonies® online shop? No problem. You can just reset it. Please note that our online shop and the Toniecloud are separate platforms, with separate logins. 

• To reset the password for our online shop, please click here. If you have not received an email after a few minutes, you probably need to set up a user account for our online shop. To set this up, please click here.
• For the Toniecloud on my.tonies.com, please click here.

If you have problems resetting your password or you receive an error message, please get in touch with our support team, stating the affected email address.