You want to set up your Toniebox, but get a message saying your Toniebox is already in another Household? First, double-check if this Toniebox was a gift. The gifter may have already set up the Toniebox and will just need to transfer ownership to you. Follow our article on transferring ownership of a Household here: How do I transfer ownership of my Household?

If the Toniebox was not a gift, follow these steps to get up and running:

1. Reset the Toniebox to factory settings by following these steps:
   
   
   • Place the Toniebox on top of the charging station and ensure the power is switched on.
     
     
   • Turn the Toniebox and charger upside-down so the ears are facing the floor.
     
     
   • Pinch both ears for about 10 seconds until you hear an audio signal and the Toniebox shuts down.
     
     
2. Establish a new Wi-Fi connection using my.tonies.com/wifi. Note: You are not able to use the mytonies app for this process. For detailed instructions walking through this connection process, take a look at our support article here: How do I connect my Toniebox to a different Wi-Fi network?
   
   
3. Once you have successfully established the Wi-Fi connection, you can then add the Toniebox into your Household. To do this, follow these steps:
   
   
   1. Login to your account at my.tonies.com and click to open the 'Tonieboxes' header.
      
      
      
      
      
   2. Click 'Add Toniebox'.
      
      
      
      
      
   3. Here, a screen will appear asking to either start a new setup process or add an already connected Toniebox to your Household. You will want to make sure to choose the bottom option to just add the already connected Toniebox into your Household.
      
      
      
      
      
   4. Type in the Toniebox ID and click 'Add Now'
      
      
      
      
      
   5. Once you have added the Toniebox into your Household, you are all set! You can then use the mytonies app or my.tonies.com to manage your Tonies and Toniebox normally.
      
      
      
      

If that doesn’t work and you are still running into some issues, send us a message with your Toniebox ID and we can take a deeper look at what might be going on.