Well, well, well, if it isn't the elephant. Is it possible that your Toniebox has already been connected to your Wi-Fi network but your password has recently changed? That’s typically the case when this big beast is named.

Not to worry, this is an easy fix:

• Go to my.tonies.com/wifi and reconnect the Toniebox to your Wi-Fi using the new password. You should then be able to access the Toniecloud again without running into any issues.

If you are still having trouble getting connected, send us a message. Make sure to include your Toniebox ID so we can get to the bottom of the issue quickly.