The Hedgehog code word indicates a connection issue between the Toniebox and the Wi-Fi network / router it is trying to connect to. Follow through the steps below to get connected and ready to go!

Solution: Use a mobile hotspot or different Wi-Fi network.

Check out this overview video first, then more specifics steps below:

Step by step process to help you get set up: 

• If you are using a mobile hotspot, you will just need to use a different device, like a different phone, computer, tablet, etc., to walk through the setup process on. You will not be able to walk through the setup process on the same device that is creating the mobile hotspot.
  
  

  Creating a hotspot with an iPhone or iPad:

  Step 1  Open the 'Settings' app and tap ‘Personal Hotspot’ (iPhone) or ‘Cellular’ (iPad).	Step 2 Tap the toggle next to 'Allow Others to Join' to activate the mobile hotspot.
  Step 3  On newer iPhones (iPhone 12 and newer), you may also have an option named 'Maximize Compatibility'. If you see this option, make sure it is also toggled on.	Step 4  You can view the hotspot password below the 'Allow Others to Join' toggle. This password can be changed if you would prefer. The hotspot network name can also be viewed in the paragraph below the Wi-Fi Password, shown inside of the quotation marks (" ").

  
  You can find more information about setting up a mobile hotspot on your iPhone or iPad from Apple support here.
  
  

  Creating a hotspot with an Android smartphone or tablet:

  Step 1  Open the ‘Settings’ app and then tap 'Connections'	Step 2 Tap ‘Mobile Hotspot and Tethering’
  Step 3 Tap ‘Mobile Hotspot’	Step 4 Tap to toggle the Mobile Hotspot 'On'.
  Step 5  Make sure that the Band is set to 2.4 GHz and not 5 GHz.	Step 6  You can view the hotspot network name and password below the 'On' toggle. This password can be changed if you would prefer.

   

  You can find more information about setting up a mobile hotspot on your Android smartphone or tablet from Google support here.

• Once the hotspot is activated or you are near the different Wi-Fi network, follow these steps:

1. 1. First, reset the Toniebox to ensure a fresh start. To do this, place the Toniebox on the charging station (while connected to the power supply) and then turn them both upside down so the ears are pointing downwards.
      
      
   2. While the Toniebox is upside down, pinch and hold both Toniebox ears simultaneously for about 10 seconds until you hear an audio tone.
      
      
   3. Turn the Toniebox back upright and remove the Toniebox from the charging station for a moment and then place it back on.
      
      Once the Toniebox is reset, we have two different options to try and get connected, either using the mytonies app or an alternative version of the connection process. If you run into any trouble using either method, we recommend giving the other method a try, to see if there is any change:
      
      Note: If you are setting up your Toniebox using the mytonies app on your smartphone, please ensure that the mytonies app is fully up-to-date for the smoothest experience. For steps on checking for app updates and verifying that you have the latest mytonies app edition, please follow the guides from Apple (iPhone/iOS devices) or Google (Android devices). 
      
      

      Using the mytonies app on an iPhone with iOS

      1. Download the mytonies app from the App Store (iPhone). Open the mytonies app and login or create your free Tonie-Account if you have not already done so. Once you are logged in, tap the icon in the bottom right hand corner titled 'Collection'.
         
         
         
         
         
      2. Tap the red plus (+) sign next to 'Toniebox'
         
         
         
         
         
      3. Tap 'Start Setup Process' at the bottom of the screen to start the setup process.
         
         
         
         
         
      4. Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
         
         
         
         
         
      5. Now, while the Toniebox is on and plugged in, pinch and hold both ears for about 5 seconds until the LED flashes blue and you hear an audio tone. Once you hear the audio tone, tap 'Continue'. 
         
         
         
         
         
         
      6. You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be blinking/pulsing blue at this stage. Simply tap the 'Blue LED' button when prompted.
         
         
         
         
         
      7. The setup wizard will now start the setup process, and after a few seconds, you will see a 'Discovering' window at the bottom of the screen. Please wait for the setup wizard to load and locate your Toniebox. 
         
         
         
         
         
      8. Once your Toniebox has been located, you will see a 'Set Up Accessory' window at the bottom of the screen, and it will ask you to pair your Toniebox with the mytonies app and your smartphone. Once prompted, simply tap 'Set Up' at the bottom. 
         
         
         
         
         
      9. After the Toniebox has completed pairing, you will see a 'Finish Setup in App' screen at the bottom. To finalize the setup process, tap on the 'Continue in App' button. 
         
         
         
         
         
      10. Wait until the 'Loading Toniebox information' step is completed and has a green checkmark next to it, then tap on 'Continue'. 
          
          
          
          
          
      11. Now you will see a list of available WiFi networks. Tap the name of your WiFi network to continue.
          
          
          
          
          

      12. Enter your WiFi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.

          
          
          
          
          
      13. Wait while the Toniebox establishes a connection with your WiFi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
          
          
          
          
          
      14. Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message from the Toniebox speaker and see a screen that says 'Congratulations! Your Toniebox is ready to play!'. The Toniebox LED should also now be solid green.
          
          Note: You can tap the 'Personalize now (recommended)' button to adjust specific settings such as volume and the Toniebox name, however, these settings can be adjusted at any point in time.
          
          
          
          
          
      15. Now, your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?

       

      Using the mytonies app on an Android smartphone

      1. Download the mytonies app from the Google Play Store (Android). Open the mytonies app and login or create your free Tonie-Account if you have not already done so. Once you are logged in, tap the icon in the bottom right hand corner titled 'Collection'.
         
         
         
         
         
      2. Tap the red plus (+) sign next to 'Toniebox'
         
         
         
         
         
      3. Tap 'Start Setup Process' at the bottom of the screen to start the setup process.
         
         
         
         
         
      4. Enter your Toniebox ID. This is the 8 digit ID that can be found on the bottom of your Toniebox. Make sure the Toniebox is not on the charger or you will not be able to see the Toniebox ID. Once you have entered your Toniebox ID, tap 'Continue'.
         
         
         
         
         
      5. Before proceeding, ensure your Toniebox is turned on and the LED is flashing green by placing it on top of the charging station that is plugged into a power source. Once done, tap 'Continue'.
         
         
         
         
         
      6. Place the Toniebox on the charger to turn it on if you have not already done so. Then pinch both ears for about 5 seconds until you hear an audio chime and the LED begins to flash blue. Wait for about 20 seconds until you hear a second audio chime. Once you hear the second audio chime and the LED is slowly pulsing blue, tap 'Continue'.
         
         Note: If you run into an error message, or see a red flashing LED at this stage, take a look at our support article here: The Toniebox flashes red and reports an error
         
         
         
         
         
      7. You will then be asked to select what LED is currently shown on top of the Toniebox. The LED should be slowly pulsing blue (in and out) at this stage. Simply tap the 'Blue Pulsing LED' button when prompted. 
         
         
         
         
         
      8. Now the Toniebox will attempt to connect to your smartphone. When you see the box that says 'Connect to device?', tap the 'Connect' or 'Allow' button. This is an important step to complete the WiFi connection process.
         
         Note: You may see a slightly different message depending on the version of Android you are using.
         
         
         
         
         
      9. Please wait for the Toniebox to fully connect to your smartphone. This may take a few seconds. 
         
         
         
         
         

      10. Once the Toniebox connects to your smartphone, you will see a list of available WiFi networks. Tap the name of your WiFi network to continue.
          
          

          
          
          
          
      11. Enter your WiFi password. Tip: Tap the 'eye' icon on the right-hand side to see your password and ensure that all capitalization and spelling are correct. Once you have entered the correct password, tap 'Continue'.
          
          
          
          
          
      12. Wait while the Toniebox establishes a connection with your WiFi and downloads any available updates. This process may take a minute or two and you may hear multiple sounds or beeps while the Toniebox connects. *If you run into an error message, take a look at our support article here: The Toniebox flashes red and reports an error
          
          
          
          
          
      13. Once your Toniebox is finished connecting to your WiFi and downloading any necessary updates, you will hear a welcome message from the Toniebox speaker and see a screen that says 'Congratulations! Your Toniebox is ready to play!'. The Toniebox LED should also now be solid green.
          
          Note: You can tap the 'Personalize now (recommended)' button to adjust specific settings such as volume and the Toniebox name, however, these settings can be adjusted at any point in time.
          
          
          
          
          
      14. Now your Toniebox is all setup and ready for Tonies! Place a Tonie on the Toniebox and it will begin downloading its content and the LED will begin blinking blue. Once your Tonie is finished downloading all of its content, the LED on the Toniebox will change to solid green and an audio chime will play. Now that Tonie can play even without a WiFi connection. For more information on downloading Tonies, check out our support article here: How do I download Tonies on my Toniebox?
      
      

      Using the alternative connection process:

      1. Turn the Toniebox on and then pinch both ears for about 5 seconds until the LED turns blue and you hear an audio tone.
         
         
      2. Wait about 20 seconds until you hear the second audio tone.
         
         
      3. Go into the Wi-Fi settings on the device that you are using to walk through the setup process on and connect to the Toniebox Wi-Fi network named 'Toniebox-####'.
         
         
      4. Wait a few seconds until the connection is fully established. You might receive a message saying 'This connection does not have access to the internet', choose to 'ignore' or 'continue anyway'.
         
         
      5. Open a web browser on the same device and type in: 192.168.1.1 in the address bar and then hit enter or choose to go.
         
         
      6. This will take you to a Toniebox setup page asking to select the language of the Toniebox.
         
         
         
         
      7. Choose the language and then follow through the setup instructions on screen to connect to the mobile hotspot or different Wi-Fi network.
         
         
         
         
      8. If setup is successful, the LED on the Toniebox will turn solid green and a greeting message will play.
         
         
      9. Once you have successfully connected the Toniebox, you can place the Tonies on the Toniebox and they will begin playing and downloading their content, indicated by a blinking blue LED on the top of the Toniebox. This may take a few minutes and once the content has finished downloading, the LED will turn solid green and an audio chime will play. This means that the Toniebox does not need a Wi-Fi connection to play that specific Tonie again. You would then be able to repeat that process for any other Tonies that you currently have. Once each of your Tonies are fully downloaded, you can turn off the hotspot or move away from the alternative Wi-Fi network and the Tonies would be able to work and play normally.
         
         
      10. Connecting to your home Wi-Fi network: If the Toniebox is set up successfully, this means that you can now connect to your home Wi-Fi network. This can either be done now or at a later time. To do this, follow through the same connection steps outlined above, starting with pinching and holding both Toniebox ears for 5 seconds. At Step 7, you will just select your home Wi-Fi network and then enter your home Wi-Fi password. If the connection is successful, the Toniebox LED will turn solid green and you will be ready to go!

      
      If you continue to run into any trouble walking through these steps, send us a message including your Toniebox ID and we will be there to help as soon as possible!
      
      

Self-Service Exchange

If you continue to run into trouble after going through the steps above, you can opt to exchange your Toniebox for a new Toniebox with updated software to avoid the Hedgehog connection issue. Click here to be redirected to our exchange website and confirm eligibility.

If you have already set up your Toniebox and heard the Code word: Hedgehog when you tried to connect your Toniebox to a different Wi-Fi network, put on a new Tonie, or pinched one of the Tonieboxes ears for three seconds, follow the steps below: