Not to worry, we’ll sort this out! You can find an overview of all potential error messages here. Click on any of the links below to view articles with tips on solving the problem you are running into.
If your Toniebox mentions one of the following messages, there may be a connection problem with the Internet or the Toniebox:
'Oh no, that didn't work. I think your password is wrong.'
‘Uh oh! An error occurred. Code word: Hedgehog.’
‘Uh oh! An error occurred. Code word: Ant.’
‘Uh oh! An error occurred. Code word: Owl.’
‘Uh oh! An error occurred. Code word: Groundhog.’
‘Uh, oh! An error occurred. Code word: Squirrel.’
‘Uh oh! An error occurred. Code word: Elephant.’
‘Uh oh! That didn’t work. I’m in offline mode. You can find more info under the code word: Koala.’
‘Uh, oh! An error occurred. Code word: Meerkat.’
'Uh-oh! The download has stopped too soon. Please check if I'm still connected to the internet.'
We chose the animal names very carefully to ensure that your little listener doesn’t have to remember a complicated combination of letters and numbers if there’s ever a problem with the Toniebox.
If you can't make any progress with resolving the errors or run into another issue, send us a message and make sure to include your Toniebox ID so that we can get to the bottom of it!