It doesn’t happen often, but if the Toniebox isn’t doing what it’s supposed to, restarting it is the best way to get it back on track. No worries, it's simple to do:

1. Turn the Toniebox upside down, so its ears are pointing downwards. Note: Do NOT do this with the Toniebox on the charging station, otherwise it will restore to factory settings and delete all of the content.
   
   
2. Pinch both ears for about 10 seconds until you hear an audio signal.
   
   
3. The Toniebox will now restart and you can turn it back upright. When the LED lights up solid green again, the Toniebox is ready for use.

If problems occur during this process or if the Toniebox is still giving you trouble, send us a message including your Toniebox ID and we will get to the bottom of it!