So, your Toniebox just said the code word ‘Koala’, hmm... you probably tried to download a new Tonie or synchronize your Toniebox with the Toniecloud, right?

If you heard the code word ‘Koala’, this means that your Toniebox is currently in Offline Mode and cannot connect to Wi-Fi.

Not to worry, this is an easy fix! All you need to do is end Offline Mode. Here's how:

1. Turn on your Toniebox and make sure that there are no Tonies on it.
   
   
2. Pinch both ears simultaneously for about 5 seconds until you hear an audio signal. The LED will then change from white to green, indicating that you are no longer in Offline Mode. For more information on Offline Mode take a look at our article here: How do I put my Toniebox in Offline Mode?

If you continue to run into any issues, send us a message and let us know your Toniebox ID so that we can get to the bottom of it.