To start a return from one of the EU countries we deliver to, follow these steps:
- Go to our return portal. You will be able to download your returns label and print it at home. Postage is prepaid.
- Send the package to us. Drop your package off at your chosen location and please keep your return receipt in a safe place. Your refund will be processed within up to 10 working days. As soon as your refund has been processed, you will receive confirmation by email.
Please note that we are not currently offering exchanges.
Returning a Toniebox? Make sure to follow through the processes listed in the articles below to reset the Toniebox to factory settings and choose to either delete your Household or just remove the Toniebox from your Household before initiating your return:
- How do I reset the Toniebox to factory settings?
- How do I delete my Household?
- How do I remove a Toniebox from my Household?
