Due to the upcoming Holiday season we are experiencing longer than usual processing times for refunds. Please rest assured that your our team is working extremely hard to shorten this wait time.
As soon as your return reaches our Tonie warehouse, we will refund the purchase amount to your chosen payment method within a minimum of 21 days.
Please note that you will not receive an automatic confirmation of receipt of your return.
Once your return has been processed, we will inform you by email.
Thank you for your understanding!