It doesn’t happen often, but if the Toniebox isn’t doing what it’s supposed to, resetting it is the best way to get the unruly little thing back on track. No worries, this is simple to do:

• Turn your Toniebox upside down, so its ears are pointing downwards. Note: Do not do this with the Toniebox on the charging station, otherwise it will restore to factory settings and delete all the content.
• Hold down both ears together for around 10 seconds until you hear an audio signal.

The Toniebox will now restart and you can now turn it the right way round. If the LED lights up solid green again, the device is ready for use.

If problems occur during this process or the Toniebox is still refusing to work, please get in touch with our customer support team.